Chatbots have a huge impact on customer experience and play a major role to enhance the customer experience in digital transformation world. Let’s discuss how..
Live Chat with your clients 24/7
Nowadays, there are no business hours. Your customers can reach you at any time and if your business staff not available, it creates a negative impression. You can resolve this issue by implementing Chatbots and bots can work 24/7.
Maintenance of Customer Engagement
With the help of Chatbots, you can always engage with your clients. You can wish them on special occasions; provide discounts, new features, follow-up messages, etc.
Improving the Product or Service
To get customer feedback on your product or service, trigger a chatbot conversation and ask customers to rate their experience with the product, and understand where the product or service tripped.
Social Media Chatbots
Social Media and brand image is important for any organization because most of customers do check social accounts before order product or service. Social Chatbots like Facebook and Twitter automatically generate messages and assist in marketing activities.
To know more about your customer preference and buyer intent, do set personalized messages. With personalized messages, you can check your customer preferences. Create your own Chatbot software with the help of SEO Company.